Return & Exchange

We stand behind the quality of our products. If you’re not satisfied with your purchase, we’re here to help.

🔄 Eligibility for Returns/Exchanges

  • Returns/exchanges are accepted within 7 days of delivery.

  • Items must be unused, unwashed, and in original packaging with all tags attached.

  • We do not accept returns on sale items or accessories (unless defective).

  • Please note that all customized or personalized items are final sale and not eligible for return or exchange. 

📩 How to Request a Return/Exchange

Email us at contact@italliannova.com with the following details:

  • Order number

  • Reason for return/exchange

  • Photos (in case of damage or defect)

Our support team will review and guide you through the next steps.

🚚 Return Shipping

  • For domestic returns: A pickup will be arranged (wherever serviceable).

  • For international returns: Customers are responsible for return shipping costs.

  • Original shipping fees are non-refundable.

💳 Refunds

  • Refunds are processed within 5–10 business days after the returned item passes inspection.

  • Refunds will be issued to the original payment method or as store credit, depending on your preference.

Important Notes

  • We reserve the right to refuse a return if the item is worn, damaged, or not in its original condition.

  • Exchanges are subject to stock availability.

  • COD orders may only be eligible for exchange or store credit.

Need Help?

Our support team is here to assist you with care and clarity.

📧 Email: contact@italliannova.com

📱 Phone: +91 80777 45581
📍 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST

Italian Nova™ — Because timeless style deserves flawless service.