Return & Exchange
We stand behind the quality of our products. If you’re not satisfied with your purchase, we’re here to help.
🔄 Eligibility for Returns/Exchanges
- For Returns/exchange if return pickup is not available from our side then you have courier the product to us then we will provide you the exchange.
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Returns/exchanges are accepted within 7 days of delivery.
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Items must be unused, unwashed, and in original packaging with all tags attached.
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We do not accept returns on sale items or accessories (unless defective).
- Please note that all customized or personalized items are final sale and not eligible for return or exchange.
- If any return or refund request received without any reason then forward delivery and return delivery charges should be deducted from refund amount and if order was Cash on delivery then COD handling fees also be deducted from refund amount.
📩 How to Request a Return/Exchange
Email us at italiannovaofficial@gmail.com with the following details:
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Order number
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Reason for return/exchange
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Photos (in case of damage or defect)
Our support team will review and guide you through the next steps.
🚚 Return Shipping
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For domestic returns: A pickup will be arranged (wherever serviceable).
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For international returns: Customers are responsible for return shipping costs.
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Original shipping fees are non-refundable.
💳 Refunds
- Italian Nova does not provide refund we provide store credit that means you can select other product (article) from our store.
Important Notes
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We reserve the right to refuse a return if the item is worn, damaged, or not in its original condition.
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Exchanges are subject to stock availability.
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COD orders may only be eligible for exchange or store credit.
Need Help?
Our support team is here to assist you with care and clarity.
📧 Email: Italiannovaofficial@gmail.com
📱 Phone: +91 80777 45581
📍 Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST
Italian Nova™ — Because timeless style deserves flawless service.